1. Check your claim
If you are on the homepage of EUROFLYREFUND, right at the top of the page you will see a form where you can check whether or not you have a right to compensation, at no obligation, simply by entering your flight number and flight date. You will find the flight number on your ticket as well as your booking confirmation. This number is a combination of 2 letters and up to 4 digits (e.g. OS456). When providing the date, please use the date which is also printed on your ticket. This corresponds to the date on which your flight should have taken off. Once you have done that, simply click on “Check my claim free of charge” and you will automatically be redirected to the next page, where you will be able to check free of charge whether or not you do indeed have a right to compensation. Here, you can once again double-check your flight data for accuracy. If everything is correct and pertains to a flight that was either late, canceled or overbooked, please then click on “Continue”. If, for some unexpected reason, it happens not to be your flight, you can enter your flight information manually or begin a new search. In the next step, select the problem that affected your flight. Here, you can choose from “delayed”, “canceled”, “boarding denied”, “rerouted”, “turned back” or “missed”. If your flight was delayed, click on “delayed” and then enter when your flight actually arrived at the destination airport. More precisely, when the doors of the plane were opened at the destination airport and the passengers were allowed to exit the plane. The more precise you can be about the time, the more accurately we will be able to determine the amount of your compensation. If you know the reason for the delay, please supply this information. Then click on “Continue”. Now you will see the amount of compensation you can expect. If there is anything else you wish to share with us (e.g. “We had to wait for the plane to take off and were not notified of the reason for the delay”), please provide that information here. By clicking on “demand compensation”, you will move on to the next step.