Privacy Policy and Consent to Use of Personal Data by

Statutory privacy provisions are very strict. As a consequence, below we provide you with a detailed description of how and why your information is collected and how it is used. Our privacy policy informs you in detail precisely what information is used and collected, how this is processed and whom you can contact should you have any questions or concerns.

1. Responsible Entity and Rights of the User

The responsible entity for the collection, processing and use of your personally identifiable information is Entenfellner GmbH.

Postal address: EUROFLYREFUND, Entenfellner & Partner GmbH, A-4609 THALHEIM/WELS G.-REITINGER-STRASSE 7

TELEPHONE: +43 (0)7242-41151 FAX +43 (0)7242-41151-55 E-MAIL:

At any time and at no cost, you may obtain information about any personal data we have stored, as well as your rights with respect to notification, blocking or deletion pertaining to said data. If you wish to rescind your consent to use of your data, please use the contact information provided above.

2. Collection, Processing and Use of Personally Identifiable Information

Personally identifiable data is information pertaining to the professional or personal circumstances of a specific or identifiable natural person. This includes, but is not exclusive to, your name, telephone number, postal address, as well as all data relevant to your case which you provided to us, including information you entered when opening your account with us.

2.1 Customer Account

In order to use EUROFLYREFUND, it is not necessary to create a customer account. However, if you choose to do so by registering, you will have ongoing access to the status of your claim and will not need to provide your data again. Should you decide to open a customer account, the following data will be stored:

  • Email address
  • Password (this will be encoded and cannot be decoded, MD5)
  • First name
  • Last name
  • Gender

All data pertaining to your case will be stored in your customer account. Each case is digitized in order to be able to provide sometimes complex factual information automatically.

2.2. Collection and Processing of Personally Identifiable Information

We collect, store and process your data in order to pursue your case, manage your case with the assistance of technology, pursue legal means as well as to prevent criminal acts and fraud.

3. Cookies

You do not need to allow cookies in order to visit our website. However, without the use of cookies it is technically impossible to move forward with your case since local caching is necessary in order to enter data.

3.1 What is a cookie?

Cookies are small files that are stored on your computer and which save certain data by means of your browser. There are two kinds of cookies:

  • Cookies which are only saved as long as you are actively visiting a website (so-called “session cookies”)
  • Cookies that are stored for longer periods

The following cookies are stored:

  • session: in order to match your data to a visit (expires at the end of the session)
  • acceptCookies: your consent to the use of cookies (365 days)
  • gatgtag_UA_...: Google Analytics (statistical service)
  • _ga: Google Analytics (statistical service)
  • _gid: Google Analytics (statistical service)

4. Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider.

Google may potentially share this information with third-parties, insofar as this is legally permissibly and/or said third-parties or processing the information on behalf of Google. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. By using our website, you declare your agreement with the data collected by Google being processed in the way, and for the purposes as described above.

5. Secure Data Transmission

Your personal information is transmitted by means of an encoded connection. This applies to all areas of the website. We actively and continually secure all webpages and ancillary systems through technological and organizational means against loss, destruction, access, editing or dissemination of your data by unauthorized persons.