Flight Delays
If your flight is delayed within the framework of a package holiday, this indeed represents a deficiency and entitles you to a reduction in the travel price. As of the fifth hour, you have a right to 5% of the prorated daily price for each additional hour in the form of a reimbursement. All additional costs (up to a maximum amount of €5400) must be assumed by the tour operator. Affected passengers must notify the tour operator promptly, i.e. immediately, about the delay of which they have just been informed. Do not forget to insist upon your right to a compensation payment from the responsible airline. Important: a reduction of the travel price by the tour operator cannot be claimed in addition to compensation from the airline. These two amounts are offset. If the flight delay is so severe that it impacts the entire holiday you have booked, the law allows package travelers to cancel the entire holiday. In this instance, package travel is regarded as the entirety, including all pertinent services. When, in other words, the flight delay substantially diminishes the value of the trip and its expected recreational benefits, the customer does have a right to cancel (e.g. in the case of cruises, if the flight delay results in the passenger missing the ship sailing). If a flight is booked independent of the other holiday-related services, and if the use thereof is adversely affected due to a delay of more than five hours, the passenger is not obliged to take this flight and is entitled to a refund of the ticket price.
If the flight delay is so severe that it impacts the entire holiday you have booked, the law allows package travelers to cancel the entire holiday. In this instance, package travel is regarded as the entirety, including all pertinent services. When, in other words, the flight delay substantially diminishes the value of the trip and its expected recreational benefits, the customer does have a right to cancel (e.g. in the case of cruises, if the flight delay results in the passenger missing the ship sailing). If a flight is booked independent of the other holiday-related services, and if the use thereof is adversely affected due to a delay of more than five hours, the passenger is not obliged to take this flight and is entitled to a refund of the ticket price.