It is important for you to be aware of the precise time when you were notified that your flight was canceled. This is because, if you were notified early enough and the departure and arrival times of the alternate flight you were offered differ only minimally, you do not have a claim for compensation payments. This is the case if:
- You were informed more than 14 days prior to departure (in this instance, any changes in flight times are irrelevant)
- You were informed between 7 and 14 days in advance and the alternate flight does not depart more than 2 hours earlier than you had originally planned, and does not land at the final destination more than 4 hours later than the original flight
- You were informed less than 7 days in advance and the alternate flight does not depart more than one hour earlier than you had originally planned, and does not land at the final destination more than 2 hours later than the original flight
You then have the opportunity either to accept the alternate flight or to insist on alternate transportation (by plane, train or bus) to your destination. You may also demand a refund of the ticket price and return transportation to your original point of departure.