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up to € 600,- Compensation

Flight delayed? Flight canceled?

With EURO FLY REFUND, get the compensation you are owed

Forgot flight number?

It is important for you to be aware of the precise time when you were notified about the flight cancellation.

If you were notified more than 14 days in advance of your flight, you are not eligible for compensation.

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Claim for compensation due to flight cancellation

If you paid for a ticket on a regularly scheduled, charter or low-cost flight and this flight should have taken off from an airport in the EU, or should merely have landed at such an airport, and insofar as the airline is headquartered within the EU, then you have a claim for compensation.

Under normal circumstances, passengers from a canceled flight are rebooked on a different flight. If, however, your flight is canceled without an alternate flight being provided, you have the opportunity to choose between alternate transportation to your final destination or a refund of your ticket price. If you have already flown part of your journey on a feeder flight and this flight essentially became pointless due to the subsequent flight cancellation, the airline is required to provide you with transportation back to your original point of departure at no additional cost.

Important!

It is important for you to be aware of the precise time when you were notified that your flight was canceled. This is because, if you were notified early enough and the departure and arrival times of the alternate flight you were offered differ only minimally, you do not have a claim for compensation payments. This is the case if:

  • You were informed more than 14 days prior to departure (in this instance, any changes in flight times are irrelevant)
  • You were informed between 7 and 14 days in advance and the alternate flight does not depart more than 2 hours earlier than you had originally planned, and does not land at the final destination more than 4 hours later than the original flight
  • You were informed less than 7 days in advance and the alternate flight does not depart more than one hour earlier than you had originally planned, and does not land at the final destination more than 2 hours later than the original flight

You then have the opportunity either to accept the alternate flight or to insist on alternate transportation (by plane, train or bus) to your destination. You may also demand a refund of the ticket price and return transportation to your original point of departure.

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Compensation

Furthermore, the airline is required to pay compensation based upon the following scale. Important! Under certain circumstances, the airline is permitted to reduce the amount of your claim by as much as 50%.